Return Policy

Returns/Backorders

FillMyStore wants all of our customers to be happy with the merchandise they have purchased from us. If you would like to return or receive a credit on any defective or missing items, please contact a FillMyStore customer service representative and they will be happy to take care of you!

Returns

Customers who wish to return merchandise because they are simply not satisfied with the item(s) may do so within 30 days from the date of receipt. All returned products must be unused and in original manufacturer packaging. Customer is solely responsible for the cost of shipping the returned product back to FillMyStore.

Please contact a FillMyStore representative to obtain a Return Merchandise Authorization. Unauthorized returns will not be accepted. FillMyStore reserves the right to charge a 15% restocking fee.

Shortages, Damages, Defective Goods

Customer is responsible for inspecting and counting merchandise at time of delivery. Any physical damages or discrepancies such as crushed, opened, loose, or missing items must be reported to a FillMyStore representative with 5 business days of receipt of goods. Please inspect shipment closely as packing slip indicates which items are shipped.

Order Changes

If you have submitted your order and wish to add, remove, or substitute items, you may do so by contacting A FillMyStore representative. If you wish to change your existing order, you may need to place an additional order depending on the current status of your order. Any changes to an existing order may delay the processing and shipment.